Because we operate differently from traditional high-volume boarding facilities, every new guest completes our Guest Registration Form, and we review it before your dog is approved to book. A trial overnight is optional.
Create your client profile through our online booking system, or the Book’n Customer app.
Complete a profile for each dog with accurate information about their health, behaviour, routine and care needs.
You’ll be asked about age and breed, vaccinations, health history, behaviour, social and kennel experience, feeding, medications and emergency contacts. Please answer completely and honestly, and don’t skim it. Listing a behaviour does not automatically mean your dog will be declined.
Current veterinary and preventative health documentation must be provided before boarding.
All families review and electronically accept our current waivers, policies and Terms & Conditions.
We read every registration before approving a new guest. If something concerns us or we need more information, we’ll talk with you first. Once you’re approved, you can book your stays online whenever you need us.
Already with us? Existing families should make sure all registration information and agreements are complete, then use the booking system for future requests. We strongly recommend downloading the Book’n Customer app and enabling notifications so you don’t miss booking messages.
A trial overnight is no longer required for every new guest, but it’s still here if you’d like the extra peace of mind of seeing how your dog does with us before a longer stay.
Your dog spends a night, gets to know our routine and gets familiar with us before their vacation. We watch how they settle in their suite, how they handle the routine, and how they do around other dogs and our resident cats’ secured catio.
$50 per dog. Trials run on Tuesday nights only. A trial is the only stay we accept that is shorter than two nights.
If, after reviewing your registration, we feel your dog would benefit from a trial, or we need one for safety or compatibility reasons, it becomes required before regular boarding. We will always talk with you about that first.
To maintain a safe and manageable environment we carefully select the dogs we’re able to accommodate. Guests must generally:
Current veterinary documentation is required for rabies, DHPP/distemper and bordetella. Additional health or preventative-care requirements may also apply.
Guests must meet our current flea, tick and deworming requirements. Proof of preventative treatment may be requested.
Dogs must arrive reasonably clean and free from strong odours, excessive dirt and excessive loose coat. Dogs coming from farms, acreages or particularly dirty environments should be cleaned before arrival.
Adult male guests must meet our current neutering requirements. Age-appropriate puppy exceptions may apply.
We understand how deeply people love their dogs, and declining a guest is never something we take lightly. But Bark Inn isn’t designed for every behavioural need. Dogs experiencing significant aggression, severe confinement distress, continuous vocalisation, destructive behaviour, severe separation-related behaviour or persistent indoor marking may not be accepted. Our priority will always be the safest decision for the individual dog and everyone in our care.
These help keep Bark Inn safe, predictable and fair for every family. The below is a general overview only.
Regular boarding reservations require a minimum stay of two nights, year-round, and we don’t accept any other booking under two nights. The one exception is the optional Overnight Trial, which runs on Tuesday nights only.
We are closed for drop-offs and pick-ups every Saturday. Dogs already boarding continue receiving their normal care.
Drop-off and pick-up: Sunday to Friday, 10:00am–8:00pm, by appointment only. Your scheduled time must be respected so we can properly manage the guest routine.
We provide a 48-hour grace period after a reservation is created for eligible changes or cancellation. After that, removing reserved dates or dogs does not automatically reduce the original booking amount. Adding dates or eligible guests may result in additional charges.
Collecting your dog earlier than reserved does not reduce the amount owing. Our capacity is extremely limited and those dates were reserved specifically for your dog.
The original confirmation establishes the original booking amount. If a confirmation is later resent because of an approved adjustment, please refer to your original confirmed amount unless we have advised otherwise.
Additional minimum-stay requirements, peak pricing and booking conditions may apply during designated high-demand periods.
We may close drop-off and pick-up appointments on designated holidays and surrounding dates. Care for dogs already staying continues as normal.
Unless otherwise required on your account, full payment is due at drop-off. We accept cash and e-transfer.
Our capacity is intentionally limited, so every reservation prevents us from offering that space to another family. Please review our complete Cancellation & Modification Policy before booking.
This page is a convenient overview only. The complete Bark Inn Terms & Conditions, waivers and agreements accepted during registration and booking govern all reservations.
New guests begin with our Guest Registration Form, which we review before your dog is approved. Approved families can request their next stay any time.
